Careers

As we are constantly expanding, we are looking for new team members to join us!

Remote Roles: Application Form

KOL Business Development Manager (Japanese Speaking)

Location: Remote

Job DescriptionAbout the Company
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team.

About the Role
We are seeking a dynamic and results-driven KOL Business Development Manager (Japanese Speaking) to drive user growth and enhance brand visibility for our exchange. In this role, you will be responsible for identifying, engaging, and nurturing relationships with local KOLs, influencers, communities, projects, and strategic partners to promote our platform.
– Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
– As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
– Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
– Stay updated with local industry developments trends, conduct market research and create strategies when required
– Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
Requirements– Business level Japanese proficiency
– Experience in managing a team or managerial experience
– Experience as KOL BD in similar companies/markets
– Understanding of cryptocurrency
– Fluent in English

Listing Business Development Manager (Japanese Speaking)

Location: Remote

Job DescriptionAbout the Company:
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.

About the Role:
– Identify new business opportunities, expand and execute strategic partnerships
– Look for new listing sales opportunities in Blockchain and crypto space
– Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
– Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
– Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
– Monitor market trends and conducting R&D in the cryptocurrency market
– Participate in overseas exhibitions and events as required and network with potential business partners
Requirements– Business level Japanese proficiency
– Minimum 1 year of BD/sales experience in crypto/blockchain space
– Familiar with cryptocurrency or blockchain technology
– Experience in managing a team
-Experience in crypto coins listing or general business development experience in the crypto industry
– Capabilities of develop global customer relationships independently
– Good relationship with team and cross functional communication skill
Preferred Qualification – Have a good sense of cooperation and working with a team
– Able to act independently and proactively
– Experience in customer negotiation

Customer Service Executive (Full-Time/Part-Time)

Location: Remote

Job descriptionBitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Part- Time Customer Service Executive to join our team. The role involves managing customer inquiries, handling KYC processes, responding to emails, and monitoring messages across platforms like Telegram and WhatsApp. The ideal candidate will have strong Japanese language skills and a customer service background. This role will be fully remote.

– Handle customer inquiries via email and chat support.
– Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates.
– Understand policies and procedures of global customer support, adhere to policies set, ensuring high quality support is provided to users in accordance with global standard.
– Create and post customer announcements.
– Monitor and respond to messages on Telegram and WhatsApp.
– Provide support related to Forex and Crypto (knowledge is a plus).
– During business hours, in addition to responding to customer inquiries, you will be asked to perform tasks such as creating help center articles as needed, checking payment status, and editing or revising FAQ page
– Maintain a high level of professionalism in customer interactions.
– Adapt to potential future responsibilities, including chatbot and phone support.
– Work together and support other departments to report and solve any customer queries.
Requirements– Minimum 2 years of experience in customer service.
– Japanese language proficiency (mandatory).
– Working Schedule: 5 days a week (either 3 weekdays and 2 weekends, or 4 weekdays and 1 weekend).
– Strong communication and interpersonal skills.
– Available to start immediately.
– Strong written and verbal communication skills.
– Must have a PC available for work (smartphones and iPads are not acceptable).
– Must have an internet environment with no data usage restrictions.
Preferred Qualifications-Knowledge of Forex and Crypto.

KOL Business Development

Location: Remote

Job descriptionBitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time KOL Business Development to join our team. The role focuses on building and managing partnerships with local KOLs, influencers, communities, and marketing channels to drive user growth. This role will be fully remote.

– Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
– As a representative of the exchange, to build and maintain a good relationship with KOLs and marketing channels to achieve long-term partnership
– Be responsible for the execution and performance of KOL marketing strategy, track and analyze results, and make adjustments to ensure optimal performance and maximum ROI.
– Stay updated with local industry developments trends, conduct market research and create strategies when required
Attend events as a representative of the exchange when required, expand network and bring in more leads for the exchange
Requirements– Experience as KOL BD in similar companies/markets
– Understanding of cryptocurrency
– Fluent in English
Preferred Qualifications– Japanese speaking proficiency

Chief Technology Officer (CTO) Japanese Speaking

Location: Remote

Job descriptionBitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Japanese speaking Chief Technology Officer to lead our engineering team.  As frequent communication with Japan and Vietnam entities is required, this role will require Japanese language proficiency and will be fully remote at the moment.

– Formulate strategy and establish the technical vision for the business
– Preparation of specifications and design documents for product development
– Project management of the development process, including quality control
– Define and refine engineering workflows, tech architecture and infrastructure 
– Build, develop, lead a world class engineering team
Requirements– Experience as a CTO or in a similar technology leadership role in cryptocurrency exchanges or brokerage firms.
– Strong leadership capabilities – with proven success of building, developing and leading an engineering team
– Experience in development using Python, PHP and NodeJS 
– Project management experience
– Business level English
– Business level Japanese language skills (JLPT N2 and above) to communicate with Japan and Vietnam entity without need for translator
Ideal Candidate– Has project management experience
– Has experience as CTO or similar role in a startup
– Knowledge and interest in cryptocurrency
Project Frameworks and Languages– Backend: nestJS(Node JS), Laravel (PHP),Python
– Database: Redis, My SQL
– Frontend: Vue JS
– Mobile: React Native, Android Native, Swift
– DevOps: Git, CI/CD, Docker, Jenkins, GitLabCD
– Cloud: AWS

Chief Marketing Officer (CMO)

Location: Remote

Job descriptionBitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Chief Marketing Officer (CMO) to manage the company’s marketing efforts and take the company’s brand to the next level as we expand and take a more active approach to global expansion. 

As the head of marketing, your main duties will be to manage global marketing efforts for the group.

– Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
– Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
– Develop and execute promotions and content for email and website marketing
– Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
– Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
– Other related tasks as assigned by the company as needed.
Requirements– Experience in all aspects of digital marketing, from organic marketing channels to advertising
– Experience as a CMO or in a similar strategic marketing leadership role
– Experience in cryptocurrency web advertising or digital marketing operations
– Has experience in creating banners, videos, etc.

Ideal Candidate
– Has knowledge and interest in the world of cryptocurrency and blockchain
– Pays attention to detail and has the ability to perform work to a high standard
– Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
– Has willingness to deliver results in a fast-paced environment

Listing Business Development

Location: Remote

Job descriptionBitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Listing Business Development to drive growth by leading end-to-end sales initiatives and strategic collaborations in the blockchain and crypto sector, while coordinating cross-functional teams and staying ahead of market trends through continuous research and industry engagement.

– Identify new business opportunities, expand and execute strategic partnerships
– Look for new listing sales opportunities in Blockchain and crypto space
– Manage the listing sales pipeline, from researching, sourcing, contacting, negotiating, converting and following up with clients
– Liase and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
– Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
– Monitor market trends and conducting R&D in the cryptocurrency market
– Participate in overseas exhibitions and events as required and network with potential business partners
Requirements– Business level English
– Minimum 1 year of BD/sales experience in crypto/blockchain space
– Familiar with cryptocurrency or blockchain technology
– Capabilities of develop global customer relationships independently
– Good relationship with team and cross functional communication skill
– Fast learner, hard worker and team player
Ideal Candidate – Have a good sense of cooperation and working with a team
-Able to act independently and proactively
– Experience in customer negotiation
– Business level Japanese

Business Development (Japanese Speaking) (Forex)

Location: Remote

Job descriptionBitcastle is a cryptocurrency exchange and Forex (FX) platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Business Development (Forex) to join our team.

We are looking for a Business Development Executive to identify new business opportunities, expand and execute strategic partnerships, and drive sales initiatives in the forex trading space. You will manage the entire sales pipeline, collaborate with internal teams, and stay updated on market trends to support the company’s growth and revenue objectives.

– Identify new business opportunities and expand strategic partnerships in the forex industry
– Look for new sales opportunities in the forex trading market
– Manage the full sales pipeline, including researching, sourcing, contacting, negotiating, converting, and following up with clients
– Liaise and coordinate with marketing, product, customer support, and operations teams to ensure smooth delivery of products and services
– Assess and monitor key indicators of forex market projects and evaluate the effectiveness of partnership and campaign initiatives
– Monitor market trends and conduct R&D in the forex market
Requirements– Min N2 Japanese language proficiency
– Minimum 1 year of business development or sales experience in the forex or financial trading industry
– Familiarity with forex trading platforms and industry operations
– Ability to develop global customer relationships independently
Ideal Candidate – Experience working with international clients in the forex industry
– Japanese language proficiency (good to have)
– Existing network of contacts within the forex or financial trading ecosystem
– Strong negotiation and presentation skills

Fraud Monitoring (Forex)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Fraud Monitoring (Forex) to join our team.

About the Role: 
We are looking for a Fraud Monitoring Executive to join the Bitcastle team. In this role, you will manage and oversee fraud monitoring processes to identify and mitigate fraudulent activities and unusual transaction patterns within our forex trading platform. You will ensure timely review and escalation of fraud alerts, maintain compliance with internal standards, and support reporting to management for effective risk management.

– Manage and oversee scenarios embedded in the Fraud Monitoring System and fraud risk indicators to monitor internal and external activities for fraudulent – behavior and unusual transaction patterns
– Ensure fraud monitoring processes comply with the company’s code of conduct and adhere to the highest standards of ethics
– Conduct timely reviews of fraud alerts and ensure proper escalation and closure through the appropriate channels
– Prepare periodic reports for management on the results of fraud monitoring, including corrective actions taken
– Use monitoring results and evaluations to standardize fraud monitoring processes and highlight risks noted during reviews to report them to relevant business units
Requirements– At least 2-3 years of working experience in fraud monitoring, investigations, or compliance
– Strong analytical skills and a data-driven approach to problem-solving
Ideal Candidate– Relevant certifications in analytical techniques, fraud investigation, or decision-making
– Experience in fraud monitoring within forex, financial institutions, or trading platforms o
– Japanese Language (good to have)

 Customer Service Executive (Forex)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Customer Service Executive (Forex) to join our team.

About the Role: 
We are looking for a Customer Support Executive to join the Bitcastle team. In this role, you will handle customer inquiries for our forex trading platform, process KYC applications, and support various operational tasks to ensure excellent user experience. This is a part-time, fully remote position.

– Handle customer inquiries via email and chat support in a timely and professional manner
– Support customer service operations, including user inquiries, withdrawal processing, KYC verification, bug reporting, and updating Q&A information
– Understand and adhere to policies and procedures of global customer support, ensuring high-quality support is provided to users in accordance with company standards
– Create and post customer announcements as required
– Monitor and respond to messages on platforms such as Telegram and WhatsApp
– Provide customer support related to forex (knowledge of crypto is a plus)
– During business hours, assist with creating help center articles, checking payment statuses, and editing or revising FAQ pages
Requirements– At least 1 year of experience in customer service, preferably in forex, trading platforms, or financial services
– Proficient in Excel or Google Sheet, able to create basic to advance formulas 
– Familiarity with forex trading platforms or financial services operations
Ideal Candidate– Experience supporting customers in forex or financial trading platforms
– Knowledge of crypto and blockchain (advantageous but not mandatory)
– Tech-savvy and able to learn new systems quickly
– Japanese Speaking (good to have)

Crypto Manager (Japanese Speaking)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX) platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Crypto Manager to join our team.

About the Role: 
We are looking for a Crypto Manager to join the Bitcastle team. In this role, you will oversee and manage cryptocurrency-related operations, trading, or product development. You will be responsible for building and leading teams, developing and executing strategies, managing risk, ensuring compliance, and staying abreast of market trends and regulations to drive Bitcastle’s growth in the crypto space. This is a full-time, fully remote

– Build and lead teams within the crypto space, including hiring, training, and managing staff for trading, operations, or product development
– Develop and implement strategies related to trading, market making, liquidity management, and product development
– Identify, assess, and mitigate risks associated with cryptocurrency trading, operations, and investments, including implementing risk controls and monitoring P&L
– Ensure adherence to relevant regulations and internal policies within the cryptocurrency industry
– Collaborate with product, tech, and other internal teams to enhance platform capabilities, develop new features, or improve existing processes
– Stay informed about market trends, competitor offerings, and regulatory changes to make informed decisions and maintain competitive advantage
– Engage with key stakeholders, including internal teams, external partners, and regulatory bodies to drive initiatives and maintain strong relationships
– Oversee daily operations to enhance efficiency and track key metrics to ensure performance objectives are met
Requirements– Min N2Japanese language proficiency
– Strong understanding of cryptocurrency markets, blockchain technology, and trading mechanics
– At least 3 years of experience in leading teams and managing projects, preferably within the crypto, fintech, or financial services industry
Ideal Candidate– Experience managing a crypto trading desk, operations team, or product development group
– Prior experience in market making, liquidity management, or crypto listings management
– Proven track record of developing and executing successful strategies within a crypto exchange or trading platform
– Familiarity with stakeholder management, including engaging with external partners and regulatory bodies

Content Writer

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Content Writer to join our team.

About the Role: 
We are looking for a Content Writer to join the Bitcastle team. In this role, you will create high-quality content to drive brand awareness and user engagement for our cryptocurrency exchange platform. You will research blockchain topics, craft clear narratives, and develop both long-form and short-form content to support Bitcastle’s marketing and growth initiatives. This is a full-time, fully remote position.

– Research blockchain projects, ecosystems, and narratives to produce accurate and engaging content
– Write long-form content such as articles, blogs, deep dives, explainers, and founder profiles
– Produce short-form content, including Twitter threads, captions, ad copy, and promotional blurbs
– Draft and edit PR content, including press releases, announcements, and media-ready materials
– Collaborate with marketing and strategy teams to develop content that supports campaign goals
– Manage and grow Bitcastle’s presence on X (formerly Twitter) by crafting engaging, high-performing posts.
– Deliver work independently and on deadline while maintaining high editorial standards
– Stay updated on crypto news, trends, and competitors to inform messaging and content development
Requirements– At least 2 years of experience in content writing, copywriting, or content marketing
– Excellent research and synthesis skills, with the ability to turn complex topics into clear, readable content
– Ability to work independently and deliver high-quality work within tight deadlines
– Experience in cryptocurrency exchange or an avid crypto investor 
Ideal Candidate– Understanding of SEO for crypto-related content
– Track record of growing audiences or engagement through written content, especially on X (Twitter)
– Deep interest in Web3, blockchain, and cryptocurrency developments

Japan Marketing Director (Japanese Speaking)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Japan Marketing Director to join our team.

About the Role: 
We are looking for a Trader to join the Bitcastle team. In this role, you will execute cryptocurrency spots, engage with institutional clients, and provide timely market insights to support their trading decisions. You will be responsible for trade execution, risk management, and ensuring high-quality client service aligned with Bitcastle’s growth objectives.

– Be responsible for all marketing efforts and create the overall marketing strategy for Bitcastle with clear objectives and measurable results.
– Manage the creation of global marketing efforts and advertising campaigns across various social media and digital platforms.
– Develop and execute promotions and content for email and website marketing
– Use analytical tools to measure and report on the overall performance of digital marketing campaigns and advertisements.
– Leverage insights from trend and information analysis to optimize advertising spend and performance based on goals.
Requirements– Native or N1 Japanese language proficiency
– Experience in all aspects of digital marketing, from organic marketing channels to advertising
– Experience as a CMO or in a similar strategic marketing leadership role
– Experience in cryptocurrency web advertising or digital marketing operations
– Has experience in creating banners, videos, etc.
Ideal Candidate– Has knowledge and interest in the world of cryptocurrency and blockchain
– Pays attention to detail and has the ability to perform work to a high standard
– Has the ability to work in a team environment, collaborate with others, and deal smoothly with a variety of stakeholders even in remote settings
– Has willingness to deliver results in a fast-paced environment

Accountant (Japanese Speaking)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX) platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time Accountant to join our team.

About the Role: 
The Accountant will be responsible for handling the full set of accounts and daily accounting operations for subsidiaries of the Bitcastle Group. You will perform bookkeeping tasks, prepare financial reports, and support the Finance team in ensuring accurate and timely financial information for management decision-making.

– Perform daily bookkeeping and maintain full set of accounts for assigned entities within Bitcastle Group
– Prepare monthly, quarterly, and yearly financial reports for management review
– Assist in the preparation of group financial consolidation reports
– Prepare tax filing documents and ensure compliance with local tax regulations
– Prepare cashflow management reports and perform bank reconciliation
– Perform crypto wallet and exchange reconciliation
– Record journal entries, accruals, and adjustments accurately and timely
– Support profit and loss reporting and basic financial analysis
– Assist in implementing and maintaining accounting systems and processes
– Prepare financial data required for transfer pricing documentation
– Collaborate with the Finance team to identify accounting issues and propose solutions
– Coordinate with the data team to ensure accuracy of automated reports capturing revenue, expenses, and cryptocurrency balances
Requirements– Min N2 Japanese language proficiency
– Degree in Accounting, Finance, or related field
– Minimum 2-3 years of accounting experience handling full set accounts
– Strong knowledge of accounting standards and financial reporting
– Excellent proficiency in Microsoft Excel or Google Sheet
Ideal Candidate– Experience in crypto or forex industry
– Tech-savvy and comfortable with adopting new technologies

SEO Expert

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  SEO Expert to join our team.

About the Role: 
We are looking for an experienced and passionate SEO Expert to join the Bitcastle team. In this role, you will drive organic traffic and visibility for our cryptocurrency exchange platform across global and local markets. You will be responsible for planning, implementing, and optimizing SEO strategies to strengthen Bitcastle’s online presence and drive user acquisition. This is a full-time, fully remote position.

– Develop and implement comprehensive SEO strategies to improve organic rankings across global and localized markets
– Perform keyword research, site audits, and competitive analyses to identify opportunities and areas for improvement
– Optimize site structure, on-page elements, and metadata for both general and geo-targeted searches
– Monitor, analyze, and report on site traffic, keyword rankings, and conversion metrics using tools
– Stay updated with the latest search engine algorithm changes, SEO trends, and best practices within the crypto industry
Requirements– At least 2 years of experience in SEO
– Proficient in using SEO tools such as Google Analytics, SEMrush, Ahrefs, Screaming Frog, and Search Console
– Up-to-date knowledge of the latest search engine trends and Google algorithm changes
Ideal Candidate– Experience in the crypto or blockchain industry
– Strategic working knowledge of Google Ads, Meta Ads, organic social, remarketing, email marketing, branding, UX, web design, web development, copywriting, and graphic design
– Japanese Language (good to have)

Social Networking Service (SNS) Executive

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Social Networking Service (SNS) Executive to join our team.

About the Role: 
We are looking for a Social Networking Service Executive to join the Bitcastle team. In this role, you will lead and execute our social media strategy to grow our brand presence across various platforms. You will manage content creation, community engagement, and campaign execution to strengthen our position in the crypto industry. This is a full-time, fully remote position.

– Manage and maintain a strong presence across social media platforms, including X, Instagram, Facebook, LinkedIn, and TikTok, ensuring consistent messaging and tone
– Conduct social listening to identify trending topics and emerging content within the cryptocurrency space
– Monitor community feedback and collaborate with sponsorship, product, operations, content, and PR teams to deliver timely and relevant content
– Create, curate, and manage engaging content tailored to each social media platform
– Build and nurture a strong online presence by actively engaging with users, responding to inquiries, and fostering a positive community environment
-Partner with communities and brands to boost visibility and establish meaningful collaborations
– Track and analyze metrics such as engagement, reach, and growth across social accounts
– Plan, execute, and manage social media campaigns, including product launches, contests, promotions, and events
– Optimize campaigns to maximize user engagement and overall impact
Requirements– At least 2 years of experience in social media content creation and management
– Proven ability to develop and execute successful content strategies
– Experience using social media analytics tools
Ideal Candidate– Prior experience in social media management within the crypto industry
– Deep interest in Web3, blockchain, and cryptocurrency developments
– Understanding of social media SEO principles and platform algorithms

Operations Manager (Crypto)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Operation Manager (Crypto) to join our team.

About the Role: 
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our cryptocurrency trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.

– Design, implement, and maintain an efficient and effective operational framework for the crypto platform
– Optimize existing operations processes to improve operational efficiency
– Conduct data analysis and forecasting to support operational decisions
– Manage platform transactions and daily activities, working closely with finance and customer support teams
– Conduct client due diligence and screenings, and oversee KYC tools and processes
– Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate

Requirements– At least 1 year of operations experience in crypto exchanges trading platforms (relevant experience in tech platforms will also be considered)
– Knowledge and expertise in KYC and AML regulations
– Strong analytical skills and high attention to detail
Ideal Candidate– Deep knowledge and interest in Crypto (knowledge of crypto or blockchain is an advantage)
– Japanese Language (good to have)
– Experience as an Operations Manager or in a senior operations role

Trader (Crypto)

Location: Remote

Job descriptionJob description
About the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX) platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Trader (Crypto) to join our team.

About the Role: 
We are looking for a Trader to join the Bitcastle team. In this role, you will execute cryptocurrency spots, engage with institutional clients, and provide timely market insights to support their trading decisions. You will be responsible for trade execution, risk management, and ensuring high-quality client service aligned with Bitcastle’s growth objectives.

– Provide data support to business teams by analyzing user/customer data, trans- Identify and build relationships with local KOLs/influencers/, communities, projects, and other potential partners to promote the exchange in order to achieve user growth.
– Execute cryptocurrency spots for clients
– Drive client engagement through consistent, proactive outreach and maintain relationships through personalized market insights, risk management guidance, and strategic engagement tailored to clients’ objectives and risk appetite
– Initiate regular communication during market events to provide timely perspectives and updates
– Demonstrate strong P&L accountability and maintain a focus on revenue generation
– Record client interactions and trade executions accurately and timely
– Track regulatory developments affecting cryptocurrency markets and update relevant stakeholders
Requirements– At least 1-2 years of experience working as a Trader in a cryptocurrency exchange
– Understanding of financial markets and trading principles
– Strong communication skills with the ability to build client trust
– Ability to translate market information into relevant client insights
– Strategic approach to client service with commercial acumen focused on revenue opportunities
– Basic knowledge of blockchain technology and crypto markets
Ideal Candidate– Personal cryptocurrency trading experience
– Experience at investment banks, brokerages, or crypto trading institutions
– Knowledge of traditional financial products
– Familiarity with crypto market structure and key participants
– Experience with major crypto exchanges and trading platforms
– Experience using trading terminals and order management systems

 Operations Executive (Crypto)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Listing Business Development (Crypto) to join our team.

About the Role: 
We are looking to hire a Japanese-speaking Operations Executives to support our Crypto business operations with a strong focus on data analytics, transaction monitoring, and cross-functional coordination. The ideal candidate will ensure accurate data reporting, assist in fraud detection, and facilitate smooth transactions between business development (BD), customer support (CS), and the tech team. This role will be fully remote.

– Provide data support to business teams by analyzing user/customer data, transaction records, and P&L reports.
– Manage the listing sales pipeline from sales closure onwards, including the integration process.
– Liaise and coordinate with marketing, product, customer support and operations teams to ensure smooth delivery of products
– Assess and monitor key indicators of cryptocurrency projects and evaluating the effectiveness of partnership and campaign initiatives
– Monitor market trends and conducting R&D in the cryptocurrency market
– Assist in transaction monitoring and KYC 
– Handles customer deposit, ensuring smooth withdrawals 
Requirements– Business level English
– Proficiency in Excel or Google Sheet, able to create basic to advanced formulas 
– Familiar with cryptocurrency or blockchain technology
– Good relationship with team and cross functional communication skill
– Fast learner, hard worker and team player
Ideal Candidate– Have a good sense of cooperation and working with a team
– Able to act independently and proactively
– Experience in customer negotiation
– Japanese Speaking (good to have)

Operation Manager (Japanese Speaking) (Forex)

Location: Remote

Job descriptionAbout the Company: 
Bitcastle is a cryptocurrency exchange and Forex (FX)  platform which aims to create a new age of exchange where everyone can use it safely and have fun. As we expand and take a more active approach to global expansion, bitcastle is looking to hire a Full-Time  Operation Manager (Forex) to join our team.

About the Role: 
We are looking for an Operations Manager to join the Bitcastle team. In this role, you will design, implement, and maintain efficient operational frameworks for our forex trading platform. You will optimize existing operations processes, manage daily platform activities, ensure compliance with regulatory requirements, and support the smooth functioning of overall operations.

– Design, implement, and maintain an efficient and effective operational framework for the forex platform
– Optimize existing operations processes to improve operational efficiency
– Conduct data analysis and forecasting to support operational decisions
– Manage platform transactions and daily activities, working closely with finance and customer support teams
– Conduct client due diligence and screenings, and oversee KYC tools and processes
– Ensure adherence to legal and compliance requirements, including coordination and communication with internal and external auditors and stakeholders as appropriate
Requirements– Min N2 Japanese language proficiency
– At least 1 year of operations experience in forex trading platforms brokers,(relevant experience in tech platforms will also be considered)
– Knowledge and expertise in KYC and AML regulations
– Strong analytical skills and high attention to detail
Ideal Candidate– Deep knowledge and interest in forex markets (knowledge of crypto or blockchain is an advantage)
– Experience as an Operations Manager or in a senior operations role